About

Deepika Naik Singh is a highly motivated Business Process Expert with over 12 years of experience in Technical, Process, and Management roles in the Global healthcare and IT domain. Her expertise includes Business Process Designing and improvements, Software Operations, Customer operations, Software Implementations, Solutioning and services. Deepika is a detail-oriented and well-organized individual who takes pride in her ability to motivate herself and others. She is a team player with efficient communication and strong interpersonal skills. Her domain expertise includes Global Healthcare and IT, Business Process, HL7, EMR, SW Operations Process, Customer Operations, SW Operations Management, Software Implementations, and Order To Fulfilment. Deepika's skills include Project Management, Program Management, Stakeholder Management, Through researcher, Strategic planning, ITIL, Efficient and empathetic communication skills. Currently, she is working as a Business Process Expert, Software Operations at Philips, where she is responsible for designing, developing, and documenting standard processes with Governance and KPIs for Licensing and Entitlement program and SW operations across Philips. Deepika has also contributed to the standardization and scalability of software supply chain, operations, delivery, entitlement, install base management processes, covering specification, development, operations, implementation, management, and lifecycle phases. She facilitates Process and Data modeling, Requirements gathering, Design review workshops with Business Units and SME communities to evaluate and prioritize. She aligns with E2E value Chains: Idea-to-Market, Market-to-Order, Order-to-Cash, and other BPOs and cross-functional/dependent Programs. Deepika translates processes into deliverable solutions using IT Tool & applications following Agile scrum methodology. She manages and guides Business transformation Deployments, implementation with the Program and Project management. She captures AS-IS vs TO-BE process gaps and develops training materials required to support process and deployments. Deepika has previously worked as a Business Process Expert Software Operations and Manager at Philips, where she managed Operations & Program Management for Philips SW applications- Managed services. She delivered Process Improvement projects – SW Operations, Application management in the operations lifecycle for Global markets like NAM, EMEA, APAC. She improved operational efficiency and delivered improved processes with 40% shorter upgrade downtime for the customer. She also managed the Applications Upgrade team responsible for deployment, maintenance, upgrades of the Philips ISPACS and related applications and managed the N-1(ISPACS applications upgrade) program globally. Deepika holds a Bachelor of Engineering - BE